Clinic management system
Queue, medical records, dispensary and insurance claims for a 60-clinic chain, replacing three legacy systems.
- SECTOR
- Healthcare
- LOCATION
- Singapore
- YEAR
- 2023
- DELIVERED AS
The problem
Front desk, doctors and dispensary each used a different system. Staff re-typed patient details up to three times per visit and insurance claims were filed by hand.
What we built
A single browser-based system for the whole visit, from queue number to consultation notes, dispensing and the insurance claim.
Key features
Live patient queue
Consultation notes and records
Dispensary and stock
Insurance claim submission
How the 4-week sprint went
Listen & prototype
Shadowed a full clinic day and prototyped the visit flow end to end.
Core build
Built queue, records and dispensary, and migrated patient data from the legacy systems.
Live & handover
Went live at the pilot clinic and handed over a rollout plan for the chain.
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