Patient app for appointments, results and teleconsults
Book specialists, see lab results, pay bills and start a video consult across 11 hospitals from one app.
- SECTOR
- Healthcare
- LOCATION
- Kuala Lumpur, MY
- YEAR
- 2024
- DELIVERED AS
The problem
Each hospital ran its own booking line and patient portal. Patients called three numbers to book, waited for results by phone and paid bills at the counter.
What we built
One patient app on iOS and Android connected to every hospital’s scheduling and lab systems, with in-app payment and video consults for follow-ups.
Key features
Specialist booking across hospitals
Lab results with doctor notes
In-app bill payment
Video teleconsults
How the 4-week sprint went
Listen & prototype
Interviewed patients and front-desk staff, then tested a clickable booking flow.
Core build
Built booking, results and payments on top of the hospitals’ existing APIs.
Live & handover
Launched on the App Store and Play Store and trained the patient-service team.
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